Shipping policy

Thank you for shopping with SOLUNE. We currently ship orders to addresses within the United States.

Order Processing

Orders are typically processed within 2–5 business days before shipment.

During this time, your order is prepared, inspected, and transferred to our international shipping partner.

Please note that weekends and public holidays are not considered business days.

Shipping Time

After your order has been dispatched, estimated shipping time to the United States is:

7–15 business days

Including order processing, most customers can expect to receive their order within approximately:

10–20 business days from the date of purchase.

Shipping times are estimates and may occasionally be affected by customs processing, carrier delays, severe weather, public holidays, or other circumstances outside our control.

Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

Please allow 2–5 business days for tracking information to update after shipment.

Shipping Costs

Shipping costs, if applicable, will be displayed at checkout before you complete your purchase.

Multiple Packages

If your order contains multiple items, they may occasionally be shipped separately and arrive at different times.

You will not be charged additional shipping fees if we choose to split your order into multiple shipments.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

If you notice an error in your shipping address, please contact us as soon as possible.

We will try to update the address before the order is shipped, but we cannot guarantee that changes can be made after the order has entered processing or has been dispatched.

Delayed Orders

If your order has not arrived within 25 business days after shipment, please contact us so we can investigate the shipment with the carrier.

Lost Packages

If tracking indicates that your package has been lost in transit, please contact us and we will work with the shipping carrier to resolve the issue.

If a package is marked as delivered but cannot be located, please first check around your property, mailbox, household members, and local delivery carrier.